Post n°05:  One of the main KM "Titanic" concerns the cost of such programs. Cost or investment ?

Of course … a cost leading to a profitable Return on Investment (RoI) ? You can expect a positive impact in term of financial performance, customer satisfaction, social impact, innovation, quality, efficiency, brand equity, employee well-being,... I think that KM (Explicit & Implicit) is therefore an investment for the future. Do you agree ? 

Additional comment : no investing in KM is benefit... at short term only. Indeed you don't spend money but you also create no value content. Is this really what you are looking for ?

Interested to talk about it ? Feel free to contact me.