Post n°21:  KM or no KM ?

Yesterday, I had a dream,… . In this dream, people were OK realizing that :

- decreasing our profitability ==> yeah, it ‘s OK

- having a high rate of customer dissatisfaction ==> yeah, it ‘s OK

- producing poor quality products or services ==> yeah, it ‘s OK

- in being systematically late when delivering ==> yeah, it ‘s OK

- reorganizing our company every 2-3 years, …  ==> yeah, it ‘s OK

At dawn, they were all OK to NEVER consider Knowledge Management as a powerful success enabler !!!

7.00. The clock rings. Nightmare is over. Of course, you will for ever from now on consider Knowledge Management as a powerful enabler !!!

Do you prefer the nightmare or start engaging your company in a collective intelligence story ? Please review also my post 17 (Why KM ?)

Additional comment : the Dublin KM Summit has demonstrated the importance of setting a real KM framework to develop the necessary strategy. Artificial Intelligence (AI) must be and will be used in parallel with KM, each one reinforcing the other.    

Interested to talk about it ? Feel free to contact me.